Privacy Policy

Last Updated: January 26, 2025

At CollegeSeats, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service"). Please read this Privacy Policy carefully. By using the Service, you consent to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us, information collected automatically, and information from third-party sources.

Information You Provide

Account Information: When you create an account, we collect your name, email address, phone number, and password
Payment Information: When you make a purchase, we collect payment card information, billing address, and transaction details. Payment processing is handled by our secure third-party payment processor
Profile Information: Any additional information you choose to add to your profile, such as preferences or favorite teams
Communications: Information you provide when you contact our customer support or respond to surveys

Information Collected Automatically

Device Information: Device type, operating system, unique device identifiers, and mobile network information
Usage Information: Pages viewed, features used, search queries, browsing history within our Service, and time spent on pages
Location Information: General location based on IP address, and with your consent, precise location from your mobile device
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your interactions with our Service

Information from Third Parties

Social Media: If you connect your account to social media services, we may receive information from those services
Analytics Providers: We receive information from analytics providers about how users interact with our Service
Marketing Partners: We may receive information from marketing partners about your interests and preferences

2. How We Use Your Information

We use the information we collect for the following purposes:

Provide Services: To process transactions, deliver tickets, and provide customer support
Personalization: To personalize your experience, including showing relevant events and recommendations
Communication: To send you transactional messages, service updates, and promotional communications (with your consent)
Security: To detect, prevent, and address fraud, abuse, and security issues
Analytics: To analyze usage patterns and improve our Service
Legal Compliance: To comply with legal obligations and enforce our Terms of Service
Marketing: To deliver targeted advertising and measure the effectiveness of our marketing campaigns

3. Information Sharing

We may share your information in the following circumstances:

Service Providers: We share information with vendors and service providers who perform services on our behalf, such as payment processing, email delivery, and customer support
Business Partners: We may share information with business partners for joint marketing initiatives or co-branded services
Event Organizers: We may share buyer information with event organizers or venues as required for ticket fulfillment
Legal Requirements: We may disclose information if required by law, regulation, legal process, or government request
Protection of Rights: We may share information to protect the rights, property, and safety of CollegeSeats, our users, or others
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
With Your Consent: We may share information with third parties when you give us explicit consent to do so

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and penetration testing
Access controls and authentication measures
Employee training on data protection
Secure payment processing through PCI-compliant providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations.

When we no longer need your personal information, we will securely delete or anonymize it in accordance with applicable laws and our data retention policies.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you
Correction: You can request that we correct inaccurate or incomplete personal information
Deletion: You can request that we delete your personal information, subject to certain exceptions
Portability: You can request a copy of your data in a structured, commonly used format
Opt-Out: You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or updating your account settings
Do Not Sell: California residents have the right to opt out of the "sale" of personal information (though we do not sell personal information)

To exercise these rights, please contact us at support@collegeseats.com. We will respond to your request within the timeframe required by applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Types of cookies we use include:

Essential Cookies: Required for the Service to function properly
Analytics Cookies: Help us understand how users interact with our Service
Marketing Cookies: Used to deliver relevant advertisements and track campaign performance
Preference Cookies: Remember your settings and preferences

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Service.

8. Children's Privacy

Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information. If you believe we may have collected information from a child under 13, please contact us at support@collegeseats.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

The right to know what personal information we collect, use, and disclose
The right to request deletion of your personal information
The right to opt out of the sale of personal information (we do not sell personal information)
The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at support@collegeseats.com or call us at the number provided below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a prominent notice on our Service prior to the changes becoming effective. We encourage you to review this Privacy Policy periodically for the latest information about our privacy practices.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: support@collegeseats.com
Website: collegeseats.com

We will respond to your inquiry within a reasonable timeframe.